Feedback

At ESH Trace Heating Ltd we continually strive to Improve our customer service. We fully accept that we may not always get it 100% right but feel as long as we use the negative feedback to improve our products and services we can aim to deliver the level of satisfaction you expect.

  

"Yesterday's failures are today's seeds that must be diligently planted to be able to abundantly harvest tomorrow's success." Anonymous.

 

Our current online purchasing experience is:                                                      4.3 out of 5

Review Detail                                             9 Feb 2011
Buyer Mr P W Williams
Item TYPE ESRS (Economy) Self Regulating H...
Rating
Comments Quick service and very helpfull
   
Review Detail 1 Feb 2011
Buyer m furlong
Item Type WinterTrace® (Economy) Constant ...  
Rating
Comments

No clever comments, really. The goods arrived quickly and they did the job very well. Instructions were adequate, considering usually fitted by professionals. PF

   
Review Detail  
Buyer stephen wilders
Item Type FBT Self Regulating Heating Tape...
Rating
Comments (no comment given)
   
Review Detail 29 Oct 2010
Buyer Pat Cooke
Item Pipe Mounting Bracket for Type STC/ST...  
Rating
Comments (no comment given)
   
Review Detail 15 Jul 2010
Buyer Mr N Coughtrey
Item Type H2OWATT55 Hot Water Temperature ...  
Rating
Comments (no comment given)
   
Review Detail 2 Jul 2010
Buyer MR JOHN I RINGWOOD
Item Type H2OWATT55 Hot Water Temperature ...  
Rating
Comments Order arrived in-complete with items missing. We had to call twice to them before they sent the rest of the ordered items. Poor service
   

Review Detail

 
Buyer A P SCOTCHFORD
Item Type FBT Self Regulating Heating Tape...  
Rating
Comments (no comment given)
   
Reviw Detail 5 Mar 2010
Buyer David Garton
Item Payment request from Trace Heating Di...  
Rating
Comments Easy to use, would use it again
   
Review Detail 27 Jan 2010
Buyer R W M Kaye
Item Type WinterTrace® (Economy) Constant ...  
Rating
Comments Good service would recommend them
   
Review Detail 26 Jan 2010
Buyer Steven Palmer
Item Type DR/FBT Drain Line Heaters 
Rating
Comments Accurate discription of item and very fast delivery
   
Review Detail 15 Jan 2010
Buyer David J Stanier
Item Type FBT Self Regulating Heating Tape...  
Rating
Comments (no comment given)
   
Review Detail 4 Jan 2010
Buyer P G Pompa
Item Type IGS High Temperature Heating Tap...  
Rating
Comments A liitle difficult using a credit card, but very helpful at other end.
   
Review Detail 28 Oct 2009
Buyer Christopher J Rowlands
Item Payment request from Trace Heating Di...  
Rating
Comments Very Good - experienced no problems at all.
   
Review Detail  
Buyer p bunce
Item Type WinterTrace® (Economy) Constant ...  
Rating
Comments I ordered 10 metres of pipe heating cable. It was a very reasonable price, delivery was included and it arrived promptly. Excellent.
   
Review Detail  
Buyer Mr A Davidson
Item Adhesive Backed PVC Fixing Tape (3); ...  
Rating
Comments (no comment given)
   
Review Detail 21 Mar 2009
Buyer mr jeffrey r bass
Item Type VC Constant Wattage Heating Tape...  
Rating
Comments (no comment given)
   
Review Detail 5 Mar 2009
Buyer John Krska
Item Adhesive Backed PVC Fixing Tape; TYPE...  
Rating
Comments I made a mistake on the website and had to place a 2nd order. Both orders srrived in the same package within 2 days. The products are simple to install and work well.
   
Review Detail 7 Feb 2009
Buyer Graham Rae
Item TYPE ESRS (Economy) Self Regulating H...  
Rating
Comments (no comment given)
   
Review Detail 4 Feb 2009
Buyer Mr J Stait
Item Type VC Constant Wattage Heating Tape... 
Rating
Comments Very good
   
Review Detail 21 Jan 2009
Buyer Mr S J Highnett
Item TYPE ESRS (Economy) Self Regulating H... 
Rating
Comments Ordering easy, eEverything delivered as ordered within 3 days. Excellent.